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Frequently asked questions

Frequently asked questions

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What does Serta sell?

Serta develops and manufactures electric energy metering units and systems, used mainly by power distribution utilities. Its portfolio includes equipment for low- and medium-voltage metering, solutions to combat energy losses and fraud, as well as technologies that enable the monitoring, control and modernization of power grid management, such as remote disconnection and reconnection systems.

What is a metering unit?

A metering unit is equipment used to measure and record electric energy consumption at a point on the grid. It combines components such as current transformers, voltage transformers, meters and protection devices, ensuring reliable measurements for billing, monitoring and energy management by utilities and consumers. In many applications, the unit also helps increase the safety of the installation and reduce losses or fraud attempts.

How does Serta support the installation of its equipment?

Serta supports the installation process by providing the specific technical manual for each product after the sale, with all the guidance needed for the correct application and assembly of the equipment. In addition, our technical team remains available to answer questions and provide support whenever necessary, ensuring that the installation is carried out safely and in accordance with the equipment specifications.

My equipment needs repair. How should I proceed?

All repairs are carried out at our factory, located in Santa Luzia (MG), near Confins Airport and with easy access from the main highways. For detailed guidance, please contact us:

What are the main applications of Serta’s Metering Units?
  • Elimination of losses caused by fraud
  • Improved accuracy of energy metering
  • Ability to identify fraud attempts in advance
  • Reduction of financial losses and increased economic efficiency
  • Fast outdoor installation, directly on the pole
  • Optimized space at the customer’s site by eliminating the old metering cabin
  • Lightweight and compact equipment, making logistics, transport and storage easier
  • Low installation cost
  • Fast return on investment
What is the warranty period for Serta’s Metering Units?

We offer a 12-month warranty, or according to specific conditions agreed upon in negotiation with the customer.

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All our products have a 12-month warranty. Contact our team.

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